Our Content Library

Our content library consists of three elements, The Snack-bar, Courses and Collections.The Snack-bar is where you'll find all our videos, in no particular order but with filters and search functionality. The snack bar is perfect for learners who know exactly what they want to upskill in. Our Courses, such as our Retail Basics course, which consists of a predefined number of learning videos. This is the perfect place for your newbies to start. Collections (aka a Skillsnacks Series) is our way of categorising or grouping learning material, and just like a TV show, we add new content all the time. This is a great place to go if you want to focus in on a particular skill such as coaching or personal effectiveness.

Retail Basics

Retail Basics is the perfect place to start if you're new to Retail. Learn all the fundamentals from getting prepared through to closing those sales. It's also a really good refresher course for those seasoned Retail professionals.

Welcome

Sales as a career

If you're not too sure about sales as a career, this snack will give you some great insights into the many potential benefits!

Getting Prepared

Knowing your products

Knowing your products is one of the most fundamental things for being successful in sales. Check out this snack to see some great ideas on how to boost your product knowledge.

Getting Prepared

Customer's personal space

Standing too close to someone can definitely make people feel uncomfortable (think lifts). Here we explore the acceptable, and the uncomfortable distances in a retail environment.

Opening The Sale

Opening the sale

Making a good first impression is important in sales. What you say when you greet the customer may be the difference between a sale and no sale! Check out this snack to hear some great ideas.

Opening The Sale

Pass-by technique

The pass-by technique is the number one way for putting customers at ease when you approach them. In this snack, we show you exactly how to execute it!

Opening The Sale

Resistant customers

Sadly, not everyone that walks into your store will be in a friendly mood, and that's ok. You do need to know how to react to such customers however, which is exactly what this snack's about.

Opening The Sale

Moving to business

As salespeople, we all love to chat! While this is great for building rapport, it can quickly become tiring for customers, who came in to buy something. So, how do you steer one of those chats back to business?

Uncovering Needs

Customer's selection criteria

When shopping for items, customers use some selection criteria for deciding which item they buy. This snack focuses on how to work out what this criteria is.

Uncovering Needs

Listen with your eyes

Listening with your eyes means observing the nonverbal behavior of the person you're talking to. In fact, most of what's 'said'is nonverbal! (Hence the saying - 'Actions speak louder than words'.)

Uncovering Needs

Open-ended questions

There are many times during a sale where you want the customer to give you lots of information. Open-ended questions are great for that and is exactly what we'll explore in this snack

Uncovering Needs

Closed-ended questions

When you need to prompt a decision, or when you're narrowing down potential solutions, closed-ended questions come in super handy.

Uncovering Needs

Paraphrasing

Repeating what someone's said, in your, or their words sounds very basics. And it is! It comes down to how and when you paraphrase during a sale.

Uncovering Needs

Narrowing down the options

Fancy yourself a bit of a detective? A sales detective that is! Well, that's what you need to be to identify the best solution for your customers. Get your badge in this snack.

Showing It

Features

Features are the characteristics that describe the product or service, but is it enough knowing these to make the sale?

Showing It

Advantages

When used in conjunction with features, advantages can make one product really stand out above the rest!

Showing It

Benefits

Ahh, the real reason customers buy anything. Understanding and communicating benefits are key to unlocking any and every sale.

Showing It

FAB Statements

Knowing the features, advantages and benefits may not mean anything if you can't effectively put them together in a statement that speaks to the customer. Following the FAB statement technique outlined in this snack, you won't have that problem!

Closing The Sale

What are buying signals?

Asking for the business too early, or too late (yes that does happen) can be the difference between getting the sale and not. Always be on time by looking out for the common signals covered in this snack.

Closing The Sale

Types of 'close'

How do you go about asking the customers for their business? Do you ask directly, do you test the waters beforehand, or do you just assume and proceed as if the customer was going to buy? It can depend on many things.

Closing The Sale

Soft close

Checking how the customer feels about your product or service gives you valuable information about their commitment to buying from you. Using the simple technique covered in this snack will let you do just that!

Closing The Sale

Objection types

There are money reasons, technical reasons, even fake reasons for why customers choose not to go ahead with a sale. Knowing these reasons, is the first step in managing them when they come up.

Closing The Sale

Feel-felt-found method

One of the oldest tricks in the book, and for a good reason - it works! Use the feel, felt, found approach to overcome most common objections.

This is a course that has a pre-defined number of learning videos.

Coaching for success

Part of our Retail Leadership programme, Coaching For Success, will introduce you to a robust coaching framework called GROW. Using GROW in your day-to-day will allow you to get the most out of your people.

Coaching For Success

What is coaching

What exactly is coaching anyway? Is it like therapy? Is it about resolving emotional wounds? Is it friendship? Or is it more like a partnership? Snack on this video to find out.

Coaching For Success

Coaching conversations

Coaching is all about conversations and mastering communication skills. Unlock potential with effective questions and active listening. Learn about the types of questions that get your employees to discover solutions for themselves.

Coaching For Success

Coaching process

There are lots of great coaching methods but we reckon the GROW method is super simple and effective. What's the GROW method? Goals, Reality, Options and Way forward. Get the details in this snack.

Coaching For Success

Defining goals

The G in the GROW method. Learn how to help your employees define and set goals. It's all about asking the right questions and setting specific quantities and timeframes.

Coaching For Success

Finding a start point

The R in the GROW method. Time to get real and gain awareness about the coachee's current situation. Figure out how far they are from their goal with targeted questions. Take it nice and slow, don't interrupt and let them do the talking.

Coaching For Success

Choosing an option

The O in the GROW method. Get creative with lots of different questions. Compile a bunch of possibilities with your coachee, then help them narrow down their options. Don't forget to consider resources like time and money.

Coaching For Success

Action plan

The W in the GROW method. Guide your coachee towards their goals with another series of questions. It'll help them figure out exactly what they need to do and will also get them to set a timeframe for themselves. They should have a clear and explicit plan of action. Super exciting stuff.

Coaching For Success

Follow up

How can we follow up with employees to keep them on track? Checking in with our teammates is important for their progress. Find out how to approach employees after using the GROW method.

Coaching For Success

Creating a career plan

The future is bright for your team. Help them create meaningful career plans that suit their wants and needs. Find out how exciting and rewarding it can be when you really care about where your staff are headed.

Coaching For Success

Types of coaching

This snack will explore 3 different types of coaching: Remedial, Reactive and Proactive. You'll learn how and where each one is best applied. It may be for an employee who underperforms, an employee who's facing new challenges or an employee preparing for new responsibilities.

This is a series so expect to see new content added to this series over time.

Retail Leadership

Unlock your teams potential with this Retail Leadership Master Class from Skillsnacks. With over 3 hours of video content, it doesn't matter if you're an assistant manager, store manager or a manager of thousands we are confident you'll learn valuable skills.

Retail Leadership

The Leader

The pros (and cons) of being a leader, or the WIIFM (What's In It For Me) from being a leader.

Retail Leadership

A day in the life of a leader

In this snack, we’ll talk about what it’s really like to be a retail store leader.

Retail Leadership

Leader vs Manager

Distinguish the difference between a leader and a manager.

Personal Effectiveness

Self-Awareness

It takes plenty of self-reflection, observation and growth to become a truly effective store manager, in other words it takes having great self-awareness.

Personal Effectiveness

Learning mindset

Developing a learning mindset can shape the way we respond to challenges whether we engage with them or run away.

Goal Setting

Goal Setting Overview

Use the SMART goal setting framework to set personal goals.

Goal Setting

SMART goals

Use SMART as a way to create criteria to help improve the chances of succeeding in accomplishing a goal.

Personal Effectiveness

Verbal Communication

Upskill your verbal communication skills to get the most out of your interactions with others

Personal Effectiveness

Influencing and Negotiating

Influencing is a necessary skill for any person, whether you are a manager or a salesperson. The ability to bring others to your way of thinking without force or coercion is important in business and as a great leader.

This is a series so expect to see new content added to this series over time.